Fascination with responsibility. My generation might suggest a skeptical attitude toward the digital world. In fact, I have developed a real fascination and affinity for it. At the same time, I am aware of the risks, the consequences and the role AI plays in the world today. For me, the tension between autonomy and responsibility is one of the most fundamental questions about AI. I always question and verify AI answers.

Quick to learn new systems. Whether standard office applications, CRM and customer management software or specialized industry tools: I learn new programs very quickly and enjoy using them to ensure quality and efficiency. At Zurich Airport I worked daily with five different systems, from check-in and boarding to guest services, switching between them within seconds to give VIP guests a smooth and pleasant experience, from arrival at the airport to their seat on the plane. I still love this “juggling” between applications. It showed me every day that people skills combined with technology are the true key to successful experiences. And I enjoy learning new applications every day.

Digital tools in daily work. I work confidently with CRM and customer service systems, MS Office and common communication tools. Every day I use Bexio, the Swiss business software for SMEs, for accounting and administration. I use AI in administration, for example for PowerPoint presentations and translations, which I then review and revise myself. I also design websites and web content, work with AI-powered design tools for corporate design, and produce videos for products, marketing and social media. I acquired web design, content, video, social media and prompting skills through targeted training, and I use them every day.

Prompting – a skill for the future. In training courses on digital tools, for example for videos and websites, I discovered my affinity for prompting. I enjoy working to obtain precise, fact-based information that is genuinely useful. For me, prompting well is becoming a key skill, both personally and in business.

Silicon Valley. During my time in California, I was in contact with the world of tech companies, students and top universities. I have always enjoyed discussing these topics and closely follow new developments.

The bridge between personal and digital communication. I combine person-to-person communication with digital communication. For me, the two together make the best partnership: one does not replace the other, and together they are strongest. I enjoy working with young people and sharing my knowledge with them. My experience, openness and global outlook add value to a company: I understand the new generations, the technologies and their needs, and at the same time I can convey the human side.

With balance and purpose. What matters is knowing how to use these tools, passing this knowledge on to others and showing how to use them optimally and efficiently, without going too far or getting lost in them. And I look forward to discovering tools I don’t know yet.